How can I contact you?
Click on "Customer Service" at the top of the home page. You may also call our Customer Service Department toll free at (800) 237-9351.
Where can I enter my P.O. when ordering online?
Purchase Order numbers can be entered in the P.O. Number field when checking out.
How do I pay for my order if I do not have a P.O.?
If you would like us to bill you and you already have an account with us, you may enter your name in the P.O. Number field when checking out. If you do not have an account with us, you may use the credit card payment option.
How will I know that my order was processed successfully?
We will send you an e-mail confirmation, which will include your order number.
What is your shipping policy?
Most orders are shipped via U.S. First Class Mail or UPS Ground depending upon the dollar amount of your order. If your order totals under $25.00, we will ship it via U.S. First Class Mail. If your order totals over $25.00, we will ship it via UPS Ground. If you wish to ship an order directly to your customer, a $2.75 charge will be added to your invoice. This will not be viewable on your order confirmation. It will appear on the invoice that is mailed or emailed to you when the order ships. For your convenience, we also offer UPS 3rd Day Select, UPS 2nd Day Air, UPS Next Day Air, and Priority Mail. If you prefer to use a different shipping method, please specify it in the Special Instructions section, located on the last page before you finalize your order. Any extra freight charges for rush shipment methods will be determined after the order is in production and will appear on your final emailed or mailed invoice. Please call Customer Service at 1-800-237-9351 if you would like a quote on freight charges before you place your order.
What if I forget my login email address or password?
Click on the Sign In icon at the top of the home page. Click on the link "Forgot Your Password?" Type in your email address and a new password will be emailed to you. If you forget your login name please contact one of our customer service representatives at (800) 237-9351.
How do I finalize my order?
Please be sure to click Submit Order during checkout to finalize your order. A printable confirmation of your order will appear.
How do I upload graphics?
On the page where you customize your stamp, instead of adding text you may add a graphic. Under "Upload Image," click "Browse." Choose your logo from your files and click "Upload." IMPORTANT: All logos must be in high-resolution .jpg format, or the system may not upload them. We recommend at least 600 dpi resolution, and black and white artwork with no colored, grey, or shaded areas. Once you have uploaded your logo, select "Background" under "Image Just." This will ensure that your logo fills up the entire space of the stamp. Next, click "Preview" at the bottom of the page. You should be able to see an image of what your stamp will look like.